COVID-19 Info

JP Physio begin face-to-face consultations again

Physiotherapy changes following the eased regulations due to COVID-19:


Following instructions from our governing body, The Chartered Society of Physiotherapy (CSP), JP Physio are glad to announce that we will be able to start offering face-to-face appointments with patients, beginning Monday 25 th May 2020.

Due to the on-going COVID-19 pandemic, we will be amending how we run these appointments in accordance with Governmental, Public Health England (PHE) and CSP guidelines to mitigate as much risk as possible for any potential contamination. 


We have put in the following measures to ensure the safety of our staff, patients and to public health. If you are considering coming for a face-to-face appointment it is essential you read the following.

Changes to current working practice for booking physiotherapy appointments:

Clinic Capacity/Operating and Cleaning


  • Appointments will be spaced out during the day to ensure that there is a minimum of 30 minutes between appointments. This is to enable the physiotherapist to have time to correctly disinfect/clean all surfaces within the clinical environment and to change and clean appropriate Personal Protective Equipment (PPE) between patients to minimise the risk of cross contamination. This will include, but not limited to, plinths, pillows, chairs, door handles, taps, light switches and floors. This will also allow administration time to write up all notes taken during the assessment, as well as provide the appropriate rehabilitation program via the Physitrack app sent to all patients with their rehabilitation program. 

  • Gym equipment or access to the rehabilitation studio will not be permitted. Any Theraband/resistance bands provided will be brand new, having not been used previously and for single patient use and then keep following their appointment.

  • Couch roll will be used on the couch and pillows. This will be removed following each appointment and replaced with new roll following appropriate cleaning down of the plinth. 

  • All used cleaning equipment and PPE will be disposed off appropriately following Government and Department of Health (DH) advice on appropriate waste management strategies. 

  • There will be NO access to any drinking and toilet facilities during the appointment time. 

  • JP Physio will stagger appointments when there is 2 or more physiotherapists working from the clinic, to prevent patient cross over times to further limited potential cross contamination and perform appropriate cleaning.

Personal Protective Equipment (PPE):

JP Physio will operate in full compliance with current Government guidelines on the use of PPE for all face-to-face appointments. Your physiotherapist will be wearing the following PPE at your appointment:

  • Face mask (FFP3 or similar)

  • Eye protection goggles

  • Single use disposable apron

JP Physio will NOT be using examination gloves but instead will adhere to strict hand washing and hand sanitising protocols which currently shows best evidence for killing any virus contamination. Gloves are available to use if and when the physiotherapist may deem it suitable to utilise.

Patients will be provided with their own PPE during their clinic visit. This will consist of:


  • Type IIR 3-ply surgical mask

  • Face Visor

If you require any further information on current PPE advice, please use the following link:

Your Agreement with JP Physio:

JP Physio advise the continued use of virtual sessions unless there is a clear clinical need to have a face-to-face consultation. Prior to your appointment you will have had a virtual consultation to virtually assess your subjective history and clearly identify the potential need for attending our clinic. This is in line with the recommendations from our regulatory body The Chartered Society of Physiotherapy (CSP). Please see link for

further information:

JP Physio has tried to minimise the potential risk of our physiotherapist and patients contracting COVID-19. However, if it is mutually agreed for you to attend a face-to-face appointment, please be aware that there is no current clear way that we can completely eliminate the risk of you contracting COVID-19.


If either you or any other individual of your household is in one of the higher risk groups including, but not exclusively, those who are immunosuppressed, those with underlying heart or lung conditions or and those over the age of 70, then JP Physio will be unable to offer a face-to-face appointment as per Government guidelines.

DO NOT attend a face-to-face appointment if you have NOT been following the Government guidelines for social distancing. If you are unsure of these please follow this link:

Please DO NOT attend an agreed face-to-face appointment if either you or one of your household has been ill in the past 14 days. Including, but not exclusively, the following symptoms: fever over 37.5 degrees, dry or productive cough, shortness of breath, sore throat, headaches, muscle aches or fatigue.


What to expect when you come into the Clinic:

If it has been agreed for you to attend a face-to-face appointment with your physiotherapist, we ask you to adhere to the following rules. JP Physio withholds the right to terminate your appointment if you do not adhere to these rules and you will still be liable for the full cost of the session:


  • Please complete all forms you will be sent in your confirmation email PRIOR to attending your face-to-face appointment.

  • Please complete and return the COVID-19 pre-screening questionnaire the MORNING of your appointment which will have been sent out via the confirmation email.

  • On the day/time of your appointment, please DO NOT turn up early as we will have no waiting area available. Please wait in your car or in the car park (maintaining social distancing guidelines) and call the JP Physio mobile number. DO NOT press the call buzzer. Your physiotherapist will then meet you at the front door.

  • At the front door you will be provided with your PPE for the session, which will include a Type IIR 3-ply surgical mask and a face visor. You must don this PPE immediately. 

  • At the front door you will then be asked the COVID-19 Pre-Screening Questionnaire again that you should have previously filled out PRIOR to your appointment. Upon completion of this, as long as all questions are negative for suspected COVID-19 your physiotherapist will then perform an Infrared Thermometer check to assess your temperature. If this is positive (37.5dgs) your appointment will be cancelled and your physiotherapist will inform you of the next steps to take. If the reading is negative, your appointment can proceed.

  • PLEASE NOTE: no toilet facilities will be available to patients to further minimise risk of potential surface and air contamination.

  • Doors will be left open in the corridor and of the consultation room. This is to help with air circulation to further try to prevent air contamination. If there is a need to open/close a door, your physiotherapist will do so again to further minimise risk of potential contamination.

  • You will be asked to wash your hands immediately on arrival in the consultation room. Your physiotherapist will then perform the same action. Social distancing will be maintained during any discussions you may have with your physiotherapist, as per Government guidelines.

  • If it is deemed necessary for your physiotherapist to break social distancing (over 2 metres) for objective assessment then your physiotherapist will communicate this with you, will require your consent to do so and will hand sanitise before touching you and also after touching you.

  • Once your appointment is over, your physiotherapist will accompany you to the front door to let you out. You will be asked to keep your Type IIR 3-ply surgical mask in place whilst you return your face visor to your physiotherapist.

  • All payments will be contactless card payments using our iZettle card reader at the time of the appointment. With restrictions eased on maximum amount used via contactless to the sum of £45, this will cover all appointment times. Payment may also be made via BACS or payment link AFTER LEAVING the clinic. If you are a private medical insurance patient nothing changes, however any excesses that may be required to be paid will be via BACS or payment link.

  • All correspondence, such as rehab programs etc, will be sent electronically AFTER your appointment during the physiotherapist’s administration time. 

 If you have any concerns, questions or suggestions regarding your virtual or face-to-face appointment please
do not hesitate to contact us on or 07494069698

About JP Physio

JP Physio is a Private Physiotherapy Clinic in the heart of Durham City. It was established by Pete and Jojo to provide the highest standards of musculoskeletal care, via physiotherapy consultations in a purpose built friendly clinical environment.

JP Physio Clinic: 
Suite 2, The Crossgate Centre, Alexandra Crescent, Durham, DH1 4HF

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