COVID-19 Info

JP Physio continue with face-to-face Physiotherapy consultations

With the Governmental and Public Health England amendments to COVID-19, Physiotherapy and Massage Therapy appointments are able to continue, as we move forward with the national COVID-19 policies. 

COVID-19 is very much still present within our communities, and as such we will be continuing to our service our appointments in accordance with Governmental, Public Health England (PHE) and Chartered Society of Physiotherapy (CSP) guidelines to mitigate as much risk as possible for any potential contamination.  


We have put in the following measures to ensure the safety of our staff, patients and to public health. If you are considering coming for a face-to-face appointment it is essential you read the following: 

Changes to current working practice for booking physiotherapy appointments: 


Clinic Operating and Cleaning 


  • Therapist’s will continue to correctly disinfect/clean all surfaces within the clinical environment and to change and clean appropriate Personal Protective Equipment (PPE) between patients to minimise the risk of cross contamination. This will include, but not limited to, plinths, pillows, chairs, door handles, taps, light switches and floors.  

  • Couch roll will be used on the couch and pillows. This will be removed following each appointment and replaced with new roll following appropriate sanitisation of the plinth.  

  • All used cleaning equipment and PPE will be disposed of appropriately following Government and Department of Health (DH) advice on appropriate waste management strategies.   

  • The waiting room is now available for patient use, however Type IIR Face Masks will be available for the patient to don on their immediate arrival, as well as throughout the duration of their stay within the JP Physio environment, as per company policy for PPE usage. 


  • Staff members will continue to perform twice weekly LFT’s as per company policy for monitoring of potential infection. Any members who become positive will alert JP Physio staff immediately and as such will alert any patients who may have been in contact with this staff member, in line with Government and PHE guidelines. 



Personal Protective Equipment (PPE): 

JP Physio will operate in full compliance with current Government guidelines on the use of PPE for all face-to-face appointments. Your therapist will be wearing the following PPE at your appointment: 


  • Type IIR 3-Ply Surgical Face Mask 


JP Physio will adhere to strict hand washing and hand sanitising protocols which currently shows best evidence for preventing and/or minimising any virus contamination. This will include your therapist and you as the patient. Gloves and single use aprons are available to use if and when the therapist may deem it suitable to utilise. 

Patients will be provided with their own PPE during their clinic visit. This will consist of: 


  • Type IIR 3-Ply Surgical Face Mask 


Your Agreement with JP Physio: 

JP Physio has tried to minimise the potential risk of our therapists and patients contracting COVID-19. However, if it is mutually agreed for you to attend a face-to-face appointment, please be aware that there is no current clear way that we can fully eliminate the risk of you contracting COVID-19. 


If either you or any other individual of your household is in one of the higher risk groups including, but not exclusively, those who are immunosuppressed, those with underlying heart or lung conditions or and those over the age of 70, then JP Physio will be required to perform an individualised risk assessment to be able to offer a face-to-face appointment as per Government guidelines. 



What to expect when you come into the Clinic: 

If it has been agreed for you to attend a face-to-face appointment with your therapist, we ask you to adhere to the following rules. JP Physio withholds the right to terminate your appointment if you do not adhere to these rules and you will still be liable for the full cost of the session: 


  • Please complete all forms you will be sent electronically in your confirmation email PRIOR to attending your face-to-face appointment. 

  • Please complete and return the COVID-19 pre-screening questionnaire the DAY of your appointment which will have been sent out via the confirmation email. 

  • On arrival for your appointment, there will be Type IIR 3-play Surgical Masks available for you to don. You must don this PPE immediately. No personal face coverings or previously used face masks will be allowed.  

  • You will be asked to wash your hands immediately on arrival in the consultation room. Your therapist will then perform the same action. Social distancing will be maintained during any discussions you may have with your therapist where feasibly possible, as per Government guidelines. 

  • If it is deemed necessary for your therapist to break social distancing (less than 1+ metres) for objective assessment or treatment, your therapist will communicate this with you, will require your consent to do so and will hand sanitise before touching you. 


  • Once your appointment is over, your therapist will accompany you to the front door to let you out. You will be asked to keep your Type IIR 3-Ply Surgical Mask in place until you have exited the building. 


  • Payments will be ideally be performed by contactless card payments using our Zettle card reader at the time of the appointment. Payment may also be made via BACS or payment link AFTER LEAVING the clinic. We are also once again receiving cash payments if nil other payment option is suitable. If you are a private medical insurance patient nothing changes, however any excesses that may be required to be paid will be via BACS or payment link. 

  • All correspondence, such as rehab programs etc, will be sent electronically AFTER your appointment during the therapist’s administration time.  


If you have any concerns, questions or suggestions regarding your appointments with JP Physio, please 
do not hesitate to contact us on or calling us on 07494069698.